At Spacefillerco, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to assist with returns and exchanges under the following terms:

  1. Eligibility for Returns
    • You may return most items within 30 days of receipt for a full refund or exchange, provided the item is in new, unused condition and in its original packaging.
    • Items marked as non-returnable or final sale are not eligible for return or exchange.
  2. Return Process
    • To initiate a return, please contact our customer service team at service@spacefillerco.com to receive a Return Merchandise Authorization (RMA) number.
    • Please ensure that the item is securely packed, and include the RMA number on the return package.
    • Returns without an RMA number or outside of the 30-day return window will not be processed.
  3. Refunds
    • Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.
    • Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).
  4. Exchanges
    • If you wish to exchange an item, please follow the return process and place a new order for the desired product once the return is processed.
    • Exchanges are subject to product availability at the time of processing.
  5. Damaged or Defective Items
    • If you receive a damaged or defective item, please notify us immediately at service@spacefillerco.com with photos of the damage or defect.
    • We will arrange for a replacement or issue a full refund, depending on your preference and product availability.
  6. Return Shipping Costs
    • Customers are responsible for the return shipping costs, except in cases where the item is defective or incorrect. If the return is due to our error, we will cover the cost of return shipping.
  7. International Returns
    • For international orders, customers are responsible for the cost of return shipping, and all customs duties, taxes, and fees associated with the return.

For any further questions regarding returns or exchanges, feel free to reach out to us at service@spacefillerco.com. We are here to help and ensure that you have the best experience with Spacefillerco.